Privacy Policy

Introduction

We understand that your privacy is important. This Privacy Policy outlines how we collect, use, and manage your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

What Information We Collect

We collect personal information directly from you when you place an order or make an inquiry. The types of personal information we collect are limited to:

• Your name
• Your email address
• Your phone number
• Your address
• Images and files you supply for your order.

We do not collect any other personal data or sensitive information.

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Why We Collect Your Information

We collect your personal information solely for the purpose of communicating with you and fulfilling your requests. This includes:

• Processing and communicating with you about your orders.
• Responding to your inquiries.
• Sending you promotional offers and updates, but only if you have given us your explicit consent.

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How We Use and Disclose Your Information

We use your personal information only for the purposes for which it was collected. We do not sell, trade, or rent your personal information to third parties. We will only disclose your information to third-party service providers when it is necessary to fulfil your order (e.g., sharing your address with a courier service). These third parties are bound by strict confidentiality and privacy obligations.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your data is stored securely and is only accessible by authorised personnel who require it to perform their duties.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate. To do so, please contact us at hello@sillyfox.com.au.

Making a Privacy Complaint

If you have a complaint about how we have handled your personal information, please contact us in writing. We will investigate your complaint and respond to you as quickly as possible. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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